My husband bought me a new cellphone for an early Christmas present. First my son went running by accidentally got knocked on the floor. The screen was cracked and the touch screen wouldn't move. So we sent it back, they replaced the screen but they never checked to see if the phone was operable. They mailed it back to us. We called them now we're mailing it back they promised to replaced it as soon as they received ours in the mail. We're hoping they do if not it's going to be a big fight getting a new phone.